Our Policies: Simple, Transparent, and Fair.

We encourage you to review the details provided in the brief before making your purchase. "Knowledge is everything! A few minutes spent reviewing dimensions, specs or personal references can save you hours of hassle later."

We are a custom store offering both Standard and custom made items. 
If you have any questions or need clarification, please don’t hesitate to reach out—we’re here to help! We always strive to reply to communication within 24 Hours.

Your Satisfaction is Our Top Priority

We want you to love your new piece of furniture as much as we loved creating it for you. That’s why we work tirelessly to ensure you’re delighted with your selection. However, if you’re not satisfied for any reason, we’re here to assist you. All items have a self-ship return policy tailored for the Furniture Category (As these are Large and Heavy Shipments). Please Note : We do not offer Trial Room Services.

Since these are large products, we kindly ask you to double-check all dimensions, weight, and specifications, as well as ensure sufficient space before placing your order. To avoid any hassle.

Delivery Details

To ensure a smooth and reliable supply chain, we’ve partnered with trusted logistics companies like FedEx, BlueDart, DTDC, and Delhivery. Since our products fall under the Heavy & Bulky category requiring special trucking and handling, we do not offer trial room services, unlike apparel or any small sized lightweight items.

We are not Shopkeepers/Retailers, you will be purchasing directly from the factory. Please note that we operate on a Manufacturer Model rather than a retail distribution model. As such, the MRP does not include one-way or two-way shipping costs, similar to many other e-commerce platforms.

All shipments are insured for safe doorstep delivery if you live on the Ground Floor or First Floor. In case its a higher floor in a high rise building, you will need to have a Lift. 

We do not offer labor or porter service to carry the load via stairs or any such similar arrangement. In the rare event of damage during transit, we will prioritise issuing a replacement as soon as possible. In any such scenario : It must be reported within 48 hours of the delivery, with the unboxing video.

We are also committed to sustainability, so our products are shipped compressed in eco-friendly bags or boxes. For hygiene purposes, we kindly ask you to discard the packaging upon unboxing.

Incomplete or Incorrect Delivery Address Or Refusal.

To ensure smooth and timely delivery, customers are required to provide a complete and accurate shipping address at the time of placing the order. This must include:

House / Flat Number
Floor / Apartment Details
Building Name (if applicable)
Street / Locality
Nearest Landmark (recommended)
Correct Pincode and City
Valid Contact No 

If the address provided is incomplete, unclear, or incorrect, it may result in the shipment being marked as RTO (Return to Origin) by the courier partner.

Impact on Refunds

• The original shipping and return freight charges will be deducted from the refund amount.
  

We strongly recommend double-checking your address details before confirming your order to avoid unnecessary delays, returns, or deductions.

Damages / Incorrect Product / Missing Items

Upon receiving your order, please carefully inspect the items and notify us of any missing parts, faults, damages, or incorrect items within 48 hours of delivery. If there is any mismatch in the published details, please get in touch with us within 48 hours and provide an unboxing video.

Important Notes: Faulty claims made outside the 48-hour window will be assessed under our warranty policy, not as damage or return claims, as shipping insurance coverage will have expired. To report an issue, please email us at hello@thefluco.com with the relevant details. After reviewing the case, we will issue replacement parts or repair center as needed.

Unboxing Video Requirement: It is mandatory to record an unboxing video while opening your parcel. Ensure the video shows a thorough inspection of the product and only stop recording once you’re fully satisfied with your order. Without the video, we won’t be able to process your claim.

Why Unboxing Videos Matter: In online shopping, ensuring customer satisfaction and trust is our top priority. Unboxing videos play a vital role in verifying that products arrive in the expected condition, helping us resolve any issues quickly and accurately.

Please Double-Check Before Ordering!

We want your furniture to be a perfect fit! Since our products are large and heavy, we strongly encourage you to carefully review all dimensions, weights, and specifications before placing your order.

Many customers overlook these details and later realize the item doesn’t fit through doorways, staircases, or the intended space. To avoid any hassle:

✔ Measure your space carefully – including home layout,  doorways, hallways, and elevators.
✔ Check the product weight and assembly requirements to ensure smooth delivery.
✔ Review all specifications to match your expectations before ordering, Fabric color raw material.
✔ Order Samples Order Samples to know the touch or feel or hue.
✔ Understand Better Talk to your team of designers and ask questions they will be there to assist.

By taking a few extra minutes to double-check, you can avoid unexpected surprises and ensure a smooth delivery experience! If you need guidance, our team is happy to help. Return Shipping is like moving homes, You need helpers, packers, trucks and will turn out to be an expensive process.

Return Timeline and Process

We offer a self-return policy with timelines tailored to different product categories:

1. Sofas:  100 Days
   
2. Bean Bags: 30 Days
   
3. Pet Products: 7 Days
   
4. Kids Products: 7 Days
   

How It Works:

Important Note: Items under the 100 Day Return Policy will have a Restocking Fee of Upto 15%, based on the return Date and depreciation. Before generating an RMA, ensure you’ve reviewed the return process with your shipping vendor.

1. In case you wish to return, reach out after 48 hours of delivery, once the unit has fully expanded.
2. You can generate a Return merchandise authorisation (RMA) anytime within the applicable return timeline.
   
3. Once an RMA is generated, you have 7 days to ship the product back.
   
4. Please note: Only one RMA can be issued per order.
   
   

Refund Process

1. Once the returned product is delivered to us, a refund will be processed to the original payment source within 7 days.
   
2. It may take an additional 4–9 working days for the refund to reflect in your account, depending on your payment provider.
3. We have warehouses based in Delhi, Haryana and Rajasthan as of now.

Terms for Returns

To ensure a smooth return process, please note the following:

1. Items that are damaged, scratched, stained, or altered in any way are not eligible for return or may be subject to a deduction from the refund amount.
   
2. Once the return shipment is delivered to us, a thorough Quality Check (QC) will be conducted to assess any damage or depreciation caused.

Important Reminder:
To avoid issues, please handle and use the product with care and ensure proper packing and shipping when returning the item.

 

Exchanges

The Timeline and Policies for Exchange remain the same as Returns.
You can generate an RMA and send us back the shipment, upon delivery we will be reshipping a new unit with the updated specifications.

 

Clearance Sale Policy

We periodically run exciting clearance sale offers. Please note that items part of our "clearance" collection are considered "final sale" and cannot be returned for a refund or exchange. These items are non returnable they are being sold at a significantly discounted price, to clear out old inventory, products with slight imperfections or defects, export surplus etc. Please go through the complete return & refund policy before the purchase and if you have any questions please do reach out to us.

Cancellation Policy

1. Within 24 Hours: Orders can be canceled within 24 hours of placement for a full refund.
   
2. After 24 Hours: Cancellations are not allowed once the 24-hour window has passed.

Exceptions
In rare cases, cancellations may be permitted after 24 hours, subject to a production fee of up to 40%, depending on the stage of production.

Why This Policy?
As we do not store inventory and create each item specifically for our customers, this policy helps us minimise waste and ensure sustainable production practices.

Order Modification / Customisation Policy

We understand that your requirements are unique, and we want to ensure your piece is perfect for you. That’s why we offer flexibility for order modifications and customisations to make your product truly yours.

Your Home, Your Rules – Choose to modify any detail according to your preferences. Whether it’s a specific size, dimension, fabric, name print, or a completely custom design, we’re here to make it happen.

However, please note:

1. No Returns on customisations: If you’ve customised your product with special sizes, fabrics, or designs that are not part of our standard inventory, we cannot accept returns for these orders.
   
2. Custom orders are non-returnable as they are made to your exact specifications.

We encourage you to carefully review your customisations before finalising your order. If you have any questions or need guidance, don’t hesitate to reach out—we’re here to assist you in creating the perfect piece for your home!