Risk Free Returns

100 DAYS FREE TRIAL

Our policies: Simple, Transparent, and Fair

Shipping, Returns, & Exchanges

Your happiness with your new piece of furniture is our number one priority. That is why we work extremely hard to ensure you are pleased with your selection; but if you aren’t, for whatever reason, we're here to help. We are happy to offer a best-in-class return policy made for Furniture Category.

Delivery

We have partnered with Logistics companies like Fedex, BlueDart, DTDC & Delhivery for our supply chain. All our products fall under the Heavy & Bulky category, that needs trucking and special handling. We follow a Manufacturer model and not a retail model of distribution and hence there is no 1 way or 2 way shipping cost included in the MRP. All shipped goods are Insured and we bear the liability of a safe doorstep delivery. In case any damage in shipping we will issue a refund or replacement on priority.

Returns

We recognise that these flexible policies are important for our clients. Only one return or exchange is allowed per order. Pieces that have been damaged, scratched, stained, or altered in any way are not eligible for return or exchange. In Case of Damage or other issue the case needs to be highlighted in 7 Days. The 100 Day return is a preferential return.

All our products have a Return Timeline Of 100 Days from the Date of Delivery.  

For the 100 Days Return you simply need to ship us back the product. Make sure its unused along with the receipt of Purchase.Once we receive back the product a 100% Refund would be issued.

Exchanges

We recognise that these flexible policies are important for our clients. The exchange request needs to be raised within 7 days from the date of delivery. However, we reserve the right to approve returns or exchanges, based on the condition of the piece and customer account history. Only one return or exchange is allowed per order. For the 100 Days Return you simply need to ship us back the product for the refund, no exchange is permitted. Pieces that have been damaged, scratched, stained, or altered in any way are not eligible for return or exchange.

Cancellations

Orders are put into production 48 hours after being placed. Order cancellations requested within 48-hours will be refunded in full. Order cancellations requested outside of 48-hours will be refunded in full less a 10% production fee.

Damages

Upon receipt, please inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately. These must be reported within 72 hours of the delivery. Faulty claims outside the 72 hour reporting period will be assessed under warranty not damage or return. To report an issue, please mail us at [email protected] Don’t forget to attach photos of the product and provide us with as much information as possible so that we can assist you. Our team will review your completed form and contact you via email within one business day with the next steps.

Order Modifications

Requested within 48 hours Free Requested outside of 48 hours We want to make sure your piece is perfect for you, so we give you the flexibility to adjust your order. We begin manufacturing your piece immediately upon receiving the order and any changes during the manufacturing process result in lost time and materials. Please finalize all order modifications within 48 hours of purchase. After 48 hours, there is a 10% order-modification fee.

Order Modifications

Requested within 48 hours Free Requested outside of 48 hours We want to make sure your piece is perfect for you, so we give you the flexibility to adjust your order. We begin manufacturing your piece immediately upon receiving the order and any changes during the manufacturing process result in lost time and materials. Please finalize all order modifications within 48 hours of purchase. After 48 hours, there is a 10% order-modification fee.

Custom Orders

We can accept returns for any customization in colors, however if you have customized your product in a completely different size, dimension, fabric or opted for a custom design not listed as standard inventory on on website, we cannot accept any returns of such orders.